Meet the KAS Team: Nic Murillo

Passionate for identifying challenges and ways to improve them, Nic Murillo leads process improvement initiatives for Koch Agronomic Services (KAS) as the manager of customer experience and data strategy.  

“I oversee a talented team comprising of the customer experience and data analytics groups,” Murillo says. “The customer experience team excels in providing timely, global solutions and support while the data analytics team deliver valuable insights on the ag market and customer demand, aiding in our strategic decisions.” 

Combining input from both teams, Murillo is able to increase business efficiencies and improve the KAS customer experience.  
 
"We take challenges head on and in collaboration with my team and the Koch Ag and Energy Solutions (KAES) IT team, I am able to lead transformation initiatives focused on automating data connections. These initiatives allow my team to enhance processes for increased efficiencies in supply chain and the overall business.” 
 
Although Murillo has worked at KAS for over a decade, he didn’t always have a role in the agriculture industry. When he joined the KAS team, Murillo says he realized the importance of innovation.  

FINDING HIS WAY TO AGRICULTURE 
 
"I came to Koch not knowing much about the ag business, but it’s very important in the world we live in today. I’ve gained a greater appreciation for all the work our customers do in order to feed the world. The population is growing so fast, and we only have so many resources, so I’ve become passionate about how our technology can help farmers.”  

His passion for helping others is also prevalent in his current role as he continuously looks for opportunities to improve processes and enhance overall experiences between KAS and their customers. 

“Customer service plays a crucial role in building fruitful relationships and bringing KAS products to market. When we enhance or automate processes, we prioritize both the KAS team and our customers. Increasing efficiency and accuracy helps us make better decisions and have a positive downstream impact.” 

In addition to his passion for process improvement and customer experience, Murillo also finds it rewarding to coach his team to promote their professional growth using Principle Based Management™ (PBM). 

“I enjoy my role because of the interactions with my team and other capabilities at KAS and Koch, Inc., guided by our PBM culture. Our team excels in a fast-paced environment, showing resilience when challenges arise and applying PBM to overcome them. I enjoy being able to improve lives by not only streamlining processes, but coaching team members to reach their potential as well.” 
 

FAMILY IS EVERYTHING 

When he’s away from the office, Murillo can often be found spending time with his family. Whether it’s dancing in the kitchen with his wife and four children, coaching his son’s baseball team or being involved in their local church family remains his center. 
 
"My mom and dad had a saying when I was growing up: ‘la familia lo es todo, family is everything’," he says. "So that’s what I saw growing up, a big family that was there for each other. We always had family around us at our house." 
 
That tradition continues for the Murillos as every Monday night is dedicated to family dinners at his grandmother’s house. For more than 30 years, his parents, siblings, aunts, uncles and cousins have all come together at her home. 
 
"She's an awesome cook," he says. "We’ve had some cooking sessions when she tried to teach me her recipes, but she doesn’t use measuring cups. She just throws a little bit here and adds a dash of something else. I’m the type of person who needs the precise amounts, so I had to write out her recipes." 
 
That’s the type of person you want leading a team focused on improving customer experience and business operations. Someone who enjoys a challenge and prioritizes people.